Customer Service - Mechanical Aptitude Needed

Our client, a leading manufacturer near Commack, NY is currently seeking a technical phone support representative.

Hours for technical customer service representative: Monday - Friday, 9am - 5pm must be flexible to work overtime if needed.

Requirements for the technical customer service representative:

  • MUST have strong communication skills, both oral and written
  • Excellent phone demeanor and professionalism needed
  • Ability to communicate on a technical level with field technicians having varying degrees of knowledge.
  • Must know how to use hand tools
  • Must be able to use a desktop or laptop computer
  • Ability to read and understand electrical and plumbing drawings, schematics a plus
  • Electromechanical troubleshooting experience in a manufacturing environment a plus
  • Be able to communicate on a customer level answering questions regarding company equipment
  • Strong problem-solving abilities
  • Must be able to work well as part of a team and individually

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