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Full Time Customer Assistance Representative - Smithtown, NY

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and sales. You will effectively market the company while picking up customers and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns, check-ins and exit kiosk transactions
+ Effectively market the company while picking up customers and/or dropping off customer in a safe and courteous manner and assisting customers as needed
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ May sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
+ Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
+ Must be at least 18 years old
+ Must have either 2 years of customer service experience or at least 2 years of college experience
+ Must have a valid unrestricted driver?s license with no more than 3 moving violations and/or at-fault accidents within the past 3 years
+ No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
+ Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
+ Aside from religious observances, must be able to work an average of 40 hours a week
Street 2: Long Island ? Smithtown, Commack, Centereach
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-244227


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