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Print & Marketing Shops Production Planner

Position Summary:
The Production Expert is accountable for Copy & Print quality production goals. Their primary responsibility is to coach and mentor the production team in reviewing workload, accuracy, quality and timeliness of all orders that will meet and exceed the customer's expectations. This position will work closely with the Production Associates to ensure volume, scheduling efficiency and customer deadlines are being met as well as with the Service Expert & Associates to ensure they understand customer expectations.
General Purpose:
Customer Service, Copy & Print Sales, Quality & Production.
Role Qualifications:
Maximize the efficiency and operations of the production area in order to provide accurate turn around
times.
Ensure that all orders follow "Perfect Order" procedures
Review and finalize completed orders with production team to ensure that customers' needs have been
met.
Peer coach production team to produce and finish orders on time while following Copy and Print Shop
Workflow & Quality Assurance Process.
Work directly with external vendors to identify and overcome equipment based obstacles.
Review customer documents with an eye to offer total solutions and identify cross selling
opportunities.

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